“Instrument not responding” error message:
•Try triggering the M.O.L.E. Profiler with the switch. If you cannot get the light to flash, you have a hardware problem with the M.O.L.E. Profiler itself.
If you can activate the M.O.L.E. profiler with the switch, check for the following:
•Wrong computer Communication Port: Cable must be connected to which is selected using the Select Instruments command in the software.
•Conflicting use of COM Port: Perhaps some other software, such as a mouse driver, communications programs, or PDA is trying to use the same COM Port.
•Computer Interface cable defective: Order spare or replacement cables from ECD, refer to the Service and Troubleshooting>How to Get Additional Help topic for your M.O.L.E. Profiler for contact information.
The software appears to be locked up when trying to communicate with the M.O.L.E. Profiler:
•The USB driver may be faulty. Refer to USB Driver information for your M.O.L.E. Profiler.