“SuperM.O.L.E.® Gold not responding” error message:
•Try triggering the M.O.L.E. Profiler with the switch. (Doing this will erase the data in memory so do this as a last resort). If you cannot get the light to flash, you have a hardware problem with the M.O.L.E. Profiler itself.
If you can activate the SuperM.O.L.E.® Gold with the switch, check for the following:
•Wrong computer Port: Cable must be connected to which is selected using the Configuration command in the M.O.L.E.® MAP Software.
•Conflicting use of COM Port: Perhaps some other software, such as a mouse driver, communications programs, or PDA is trying to use the COM Port.
•Computer Interface cable defective: Order spare or replacement cables from ECD, refer to the Service and Troubleshooting>How to Get Additional Help topic for your M.O.L.E. Profiler for contact information.