Service and Troubleshooting

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Service and Troubleshooting

This section covers maintaining and troubleshooting hardware, sensors, M.O.L.E. Profiler Power Pack, Software, Wiring, and other parts of the system.

Warning

The following service and calibration instructions are for use by qualified personnel only. Refer to the Safety>Operators Safety Information prior to performing any service.

Service Troubleshooting:

Decide if the problem is with the Hardware, Communications, or Software.

If the problem occurs while attempting to log data, the Hardware may be faulty.

If the problem occurs while attempting to communicate between M.O.L.E. Profiler and the computer, the Communications links may be faulty.

If the problem occurs while attempting to use a software function, the software may be faulty.

Once it has been determined what item is causing the problem, refer to the appropriate service section. Start at the top of the list and work your way down.

 

Here is how to contact ECD:

If you still have problems, let us help you. We offer many ways to service your problems. You can call our Service/Test technicians, visit our web site to view our FAQ section (Frequently asked Questions) or send us e-mail explaining your problem in detail.

 

When calling our Service/Test technicians or sending us e-mail, please include the following information:

Product Description (i.e. SuperM.O.L.E.® Gold 2, WaveRIDER® NL 2)

Product Serial Number

M.O.L.E.® MAP Software Version

 

Telephone:

+(1) 800.323.4548

 

+(1) 503.659.6100

FAX:

+(1) 503.659.4422

Email:

support@ecd.com

Internet:

http://www.ecd.com